By Jake Ward
The BBC iPlayer now delivers over one third (37%) of its content to mobile, and this general trend of more and longer consumption on mobile will continue next year. Research shows that consumers are now viewing a wide range of content on a multitude of devices. For example the iPlayer is now available on over 1,000 devices. However beyond the diversity of devices there is an interesting trend in the way Social Media is helping content be discovered and consumed.
With this in mind, let’s get out the crystal ball to run through what we believe will be the three main trends for 2014.
1. More social video
Social media is already a huge source of referrals to online video content, but Twitter, Facebook and others are now becoming platforms for the delivery of content as well. Throughout 2014 we will see social media becoming a central part of many online video campaigns, and this won’t just be limited to b2c campaigns, we will also see the platforms featuring heavily in b2b campaigns.
Social media provides a ready-made platform for engagement with audiences and video being viewed through social media platforms shows much longer viewing times when compared to general online video. This is partially due to a shorter more contained user journey where the audience doesn’t need to navigate away from what they are already doing to view the content. As well as the fact that those already interacting with content can also easily recommend it to others.
The audience is more active when watching through a social media site, more likely to ask questions, take part in polls, competitions, and generally interact. Of course, all of this interaction helps the content creator better segment their audience so they can deliver more relevant content and segment them more clearly.
2. Growth of Google Hangout
One of the tools that will be significant in driving the use of video on social is Google Hangouts. A key component of Google + it allows for up to 15 users to appear in a live video chat which other can watch over YouTube Live or on Google +. It is a solid platform but there is still a great deal of untapped potential.
This will change in 2014. Many businesses have started using Hangouts externally and internally for meeting and to offer live Q&A to their audiences. However, there is so much more you can achieve with it, in terms of truly engaging viewers and getting fully interactive.
We recently worked on a Google Hangout cook-along with Gok Wan, where the audience was creating the dishes he was demonstrating during the event. This changed the Hangout from a simple interactive Q&A tool to a truly engaging interactive experience, showing people ‘hanging out’ engaged in a common activity.
The ability to use the platform to delivery truly interactive experience to the audiences and easily syndicate them to third party websites will drive it’s adoption and growth in 2014.
3. Google Helpouts
Google Helpouts launch in mid-November and offers users the capability to find experts who can offer them live advice in a one to one. Hangout style environment. Amazon has recently launched a similar help function on some of its Kindle devices. The Helpout service however offers expertise for free or at a ‘per consultation’ rate covering a wide range of topics from electronics to health.
Initially I predict this being used in two ways. First, if there is sufficient user footfall I can see businesses switching support staff to the service. If a business already has a helpline and live text chat will being able to see the user’s problem help solve the issue quicker? In addition organisations which offer advice such as charities will also begin to use the platform to see if it helps engage their stakeholders.
Secondly there will of course be a number of stunt uses of the platform for PR purposes. For example imagine a user looking for advice on sports coaching for their under 11s boy football team. They have a choice of talking to Steve a coach in Glasgow, John a coach in Birmingham, or David in LA. If they click on the third option they get through to David Beckham on a pitch talking about free kick practice. One of the advantages of the platform is that you can capture both sides of the conversation and use it in advertising and PR material.
It is an interesting concept, the key will be how quickly Google are able to drive an audience to the service and attract those offering Helpouts.
The year ahead
2014 certainly looks set to be an interesting year as video use continues to grow. With online video and social medi
a getting even closer with services like Twitter hoping to become a key component of TV viewing recommendation it will be a year when businesses will have to look at not only how they delivery more live video content but also how they make it more relevant, easier to find and through interactivity, more engaging.
About the author
Jake Ward is Business Development Director at Groovy Gecko, responsible for managing key accounts, as well as further expanding the company’s reach into new markets and territories.
Jake has worked in the streaming industry for over fifteen years. In that time he has produced the first webcast from the Bank of China Tower in Hong Kong, developed video strategies for major high street names, and even climbed Mount Fuji, although we are still waiting for that webcast. He comes to Groovy Gecko from Broadview Communications, where, in his role as Director of Accounts, he developed both a wide range of content programming, including over 50 live interactive programmes for BT, and managed major accounts including National Grid, ACCA, BT, IBM, and Cisco.
About Groovy Gecko
Groovy Gecko (est. 1999) provides businesses and broadcasters with global webcasting services for live and on-demand streaming to any device from anywhere. Groovy Gecko is renowned for delivering complex and technically difficult webcasts. Groovy Gecko provide satellite downlink services as well as a Central London soundproofed webcasting studio.
For further information, please visit www.groovygecko.com