Increase in consumer trust and awareness key for widespread uptake of NFC mobile payments


By Derek Eccleston

The very first Mobile Payment Index study from eDigitalResearch found that almost 9 out of 10 (89%) previous users of contactless mobile payments are likely to use the technology again in the near future, demonstrating the potential that NFC could offer retailers, brands and providers.

The survey also found that, of those that have the NFC technology enabled of their smartphone device, an encouraging 47% have already used it to make a purchase. Early adopters, predominately young males, are using the technology to purchase smaller to medium sized items.

However, the results also highlight the distinct lack of general consumer awareness surrounding contactless mobile payments. Of the 2,000 consumers surveyed, 33% said that they had not heard of the technology before. Trust in the technology is also incredibly low, with over one third (35%) saying that they wouldn’t use contactless mobile payments because of concerns over security and fraud.

It’s not surprising that we’re seeing this sort of wariness from consumers. Unlike mCommerce, where consumers were driving the change and shopping online via their mobiles well before the first shopping apps, this time around it’s up to retailers and technology providers to push for this next revolution of the market. People need to work together to increase consumer awareness, and in turn, settle fears and tackle key issues, such as security. <>The study also found that, over the next year, 27% of smartphone owners surveyed are likely to use contactless mobile payments more. It’s important, however, that mobile firms, technology providers and retailers work to increase consumer awareness and convert this segment of consumers into contactless mobile payment users.

To download a copy of the full results from the Mobile Payment Index study, please complete the following short registration survey:

Survey information

An online survey was sent to a national representative sample. 2,106 responses were collected in total; 1,068 were completed by smartphone owners and 1,017 by non-smartphone owners.

About the author and eDigitalResearch

Derek Eccleston is Head of Research at eDigitalResearch, a research specialist with expertise in online business. The company offers multichannel insight, based on surveys, panels and communities combine to provide holistic insight which gives clients the confidence and evidence to make crucial decisions on product range, marketing, customer service, supply chain and even basic positioning.


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