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SDL Tridion Case Study: Virgin Money

Virgin Money, a financial service company which is part of the Virgin Group, was launched in 1995 using a call centre to field customer enquiries. In 2000, as adoption of the internet gathered momentum, Virgin Money spotted the potential of using a website to provide potential customers with information and the ability to order products, and so virginmoney.com was launched. Over the past two years, Virgin Money has made a strategic push to move its customer base away from telephony and onto its website, where it is able to communicate its product range and brand more effectively.

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The Essential Guide to Link Building

Link building is essential to the performance of websites. Links have been described as the ‘online currency’ due to the importance of incoming links to search engine optimisation. New Media Knowledge caught up with one of the UK’s leading lights in search marketing to learn how companies can effectively build links.

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What’s more important for interactive teaching tools, creative freedom or the curriculum?

An interesting dilemma we faced recently was about developing online resources which could be used in schools. The question was should we build tools which helped teach the curriculum or tools which helped the teachers to teach the curriculum? Anthony Story explains his ideas in this article.

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Business Sites Handicapping SEO

Filed under: All Articles > In Practice
By: NMK Created on: August 6th, 2008
Bookmark this article with: Delicious Digg StumbleUpon

Businesses are alienating a large section of the online market by failing to optimise their sites for disabled Web users.

According to Graham Charlton, researcher for online publisher, e-consultancy not only are business missing out on a "vast potential market", but they also run the risk of negatively impacting on their search engine optimisation rankings.

Poor accessibility equals poor SEO

The same characteristics and applications which make sites easier to use, also appeal to search engine spiders. This means that optimised sites are more likely to be ranked higher on search engine results pages.

In the UK alone, there are currently around eight-and-a-half million disabled Internet users, three and a half million of which are unable to use a keyboard.

This is a huge online market and companies failing to make their sites easily accessible and simple to interact with will be missing out.

"The key thing is that if your website is not accessible to these people, you are missing out on a vast potential market and the other thing is that if your website's not accessible for disabled users, the chances are that your search engine optimisation is not that great either," said Charlton.

Travel sector weak

Earlier this year, it was found that the travel sector was one of the main culprits in failing to make their online services accessible for disabled people.

Lyndsay Menzies, Managing Director of online marketing firm, bigmouthmedia UK advises companies to consider not only the accessibility of the site, but also the various stages of the user's journey.

"By not ensuring web sites are accessible and well optimised, companies will miss out on traffic and possible conversions from the significant proportion of the UK who have some form of disability, learning difficulty or low level literacy which affects the way they use the Internet and websites," said Menzies.

"Disabled users searching for products and services may use the same or similar search terms as able users would use. However, companies can also optimise for specific needs by targeting keywords with intent such as 'big button mobile phones' and 'disabled online dating'."

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