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Customer service must keep a place for paper

Research shows a third of businesses are filing away and ignoring customer queries that arrive on paper. Charlotte Marshall, Managing Director of Iron Mountain in the UK, wants to examine this problem and why the integration of paper and automated customer service management is such an issue for businesses today. By Charlotte Marshall.


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Every year is expected to be ‘the year of mobile e-commerce’ and yet it never is! However, with Branding Brand predicting that more than 53% of visits to the top 500 e-tailers in 2014 will be from smartphones, we think it will be an important year for m-commerce. This comes after research carried out by the IMRG and Capgemini shows that in 2013 the UK spent £91bn in online sales, with sales via mobile devices increasing 138% from 2012. By Lee Cash.


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iDesign Podcasts

Filed under: All Articles > Industry News
By: NMK Created on: September 13th, 2007
Bookmark this article with: Delicious Digg StumbleUpon

We’re sure many of you will be heading to the iDesign conference at the South Bank Centre on Tuesday 18th September. There’s a great line-up of speakers covering topics across the world of interactive media and design, plus the latest projects from foremost practitioners on display. Tickets are available here if you haven’t booked yet.

Some of you will probably be wishing that you could remember the day forever.

Well, you can. We’ll be publishing podcasts of each of the conference sessions to this RSS feed. Simply subscribe and you’ll have each of the presentations ready for you to revisit by the time you get home.

Just a reminder of what’s in store:

time session speaker
09.15 Conference chair - Welcome to idesign Simon Waterfall
09.30 The LDA and Digital Creativity Tom Campbell
09.45 Industry Remarks David Kester
10.00 Digital Society: The Internet and Happiness Nick Bayliss,
Joe Blogs’ Blog Bill Thompson
11.05 Coffee and exhibition Creatively Digital
Produced in partnership with independent digital arts agency Cybersalon, Creatively Digital - will showcase innovative, interactive work and emergent technology projects from contributors such as Channel 4, Cambridge University, Sennep, Troika, Someth;ng, Proboscis, Fijuu and Igloo.
11.30 Technology, the Universe and Everything: Digital Marketing - Good and Evil Ben Achilleas
Technology and Learning Gerry Griffin
My Mobile Life Helen Keegan
The Games Universe Toby Barnes
13.00 Lunch and exhibition Emergence
In association with Future of Sound, during the conference lunchbreak Martyn Ware will presents Emergence - a showcase of innovation in interactivity and digital media, with contributions from SHowstudio, Jason Bruges Studio, Newangle and Fabrica.
14.30 Design response What’s All the Fuss About? Clive Grinyer
Creative Process, Usability and Transparency Elliot Jay Stocks
Starsight Steve Flaherty
Art, Public Spaces and New Media Adam Gee
16.00 Coffee and exhibition Creatively Digital
16.30 Design Week Creative Showcase Lynda Relph Knight, Malcolm Garrett, Gary Holt

iDesign: design for life is presented by dynamo London in association with NMK and AIG, with support from the LDA.


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