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Surviving the Downturn
A guide to protecting yourself and your company in a hard economic climate, from retaining talent, business warning signals and managing costs to redundancy and directors' responsibilities.
Surviving the Downturn: Key Safeguards for Your
Business
In this evening seminar, Kit Pogson and Geraint
Howells from chartered accountants Willott Kingston Smith
(www.kingstonsmith.co.uk) and Steven
Lorber and Jo Evans from legal firm Lewis Silkin (www.lewissilkin.com) presented a guide to
protecting yourself and your company in a hard economic climate.
The event was aimed at all businesses planning to review their
forward strategies in light of the current economic situation.
The following is a short summary of some of the topics
covered:
Motivating and Retaining Talent
Geraint Howells of Willott
Kingston Smith began by looking at how to motivate and
retain staff when your company falls on difficult times. He
stressed the importance of recognising the key attributes that
staff members value in their jobs:
-
Contribution
- Informing
- Individual feedback
- Reward schemes
-
Development
- Acquiring skills
- Growing and learning
- Fun
In addition, there are soft issues that can improve staff
retention, without markedly increasing costs. Non-financial
rewards may include:
- The office environment
- 'Duvet days'
- Beer tokens
- One off non-cash rewards.
Managing Your Business – Flashpoints and Warning
Signals
Implementing a thorough and rigorous accounts system will enable
you to predict when trouble may lie ahead during a downturn in
the business cycle. After describing how to choose an accounting
system, forecast cashflows and profitability more accurately,
and allocate and monitor overall and departmental budgets,
Gerraint flagged up some of the flashpoints and warning signs
you should look out for:
- Exceeding cost budgets
Is higher turnover being achieved? If not, you need to trim
costs wherever possible.
- Costs in-line with budget, but turnover below
budget
If your ‘order book’ is still strong, this should be a
short-term issue. If not, your cost base needs to be reduced
accordingly.
- Overheads in-line with budget, but gross profit lower
than forecast
Is the selling price being squeezed? Is it still in the
company’s economic interest to carry out certain jobs? Are
costs being closely monitored and controlled by project?
- Is the company trading while technically
insolvent?
Clients and Costing
Kit Pogson of
Willott Kingston Smith suggested that
clients generally fall into one of three categories: ideal, loss
leaders and ‘rubbish’. He proposed some guidelines for managing
the client relationship:
- Agree fees in advance of starting work
- Bill small and often
- Agree credit terms and payment schedules
- Check client solvency
Overruns & Changing Briefs
Warn of overruns as soon as possible:
- Quantify
- Agree additional costs
- Suggest alternative strategies
- Whose fault – yours, theirs or a third party?
Understanding Costs
Kit went on to explain why a proper understanding of your costs
is the key to setting prices at the right level. The ‘cost’ is
the figure obtained by analysing the expenditure of the
organisation for a particular purpose. A surprisingly common
misassumption is that costs are confined to the direct operation
of producing a good or service – when in fact ‘cost’ should also
be applied to the activities of selling, account and
administrative departments.
Full Absorption Costing should take into acount outgoings
such as annual property costs, fixed asset depreciation,
utilities costs, secretarial support and required profit levels,
as well as the marginal costs of staff time spent on a
particular job. This will affect your charge-out rate per
hour.
Redundancy
If your business isn’t doing as well as it has in the past,
sooner or later you may find yourself faced with the unpleasant
task of making employees redundant. But redundancy can involve
costs you may not have bargained for, according to
Steven
Lorber, a partner at legal firm
Lewis
Silkin.
If you neglect to follow the correct procedures – whether
wilfully or through ignorance – you could find yourself having
to pay former employees satutory redundancy pay, notice pay,
unfair dismissal awards, and other claims such as protective
awards and discrimination fines. To reduce the risk, Steven
suggested observing the following guidelines:
- Warn of possible redundancies
- Look for alternatives to redundancy
- Ask for volunteers… and offer more money
- Help staff find work by offering time off and facilities
such as copying, phones etc.
- Make a binding agreement if offering a significant
package.
Directors’ Responsibilities
The role of company director carries with it a range of duties
and responsibilities to the company, shareholders, creditors and
employees. As
Jo Evans, partner at
Lewis
Silkin, explained, you could be held personally liable if
you fail to meet your obligations when your company is facing
insolvency.
If you find yourself in such a situation, Jo advised the
following:
- Don’t resign
- Minimise loss to creditors
- Hold board meetings
- Understand your responsibilities
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